Frequently Asked Questions
How to Schedule an Interpreter
Learn how to request an interpreter and what to expect
throughout the scheduling process
1. Contact El Paso SLI
Call or email us to discuss your interpreting needs, fees, and how our services work. A service agreement must be in place before scheduling.
3. We find your interpreter
We send your request to interpreters who are qualified and best suited for the assignment. Once an interpreter accepts, we confirm the assignment.
2. Provide Assignment Details
We'll collect the information needed to schedule your request, including de date, time, location, Deaf or Hard of Hearing individual's name, and details about the assignment
4. Receive Confirmation
We'll email you a confirmation with the interpreter's information and assignment details. Once you receive your confirmation, you're all set.
What to Expect When Working With an Interpreter
Learn what to expect before, during, and after your interpreting assignment
1. Check-In
When the interpreter arrives, they'll check in with the designated point of contact. You can Identify El Paso SLI interpreters by their El Paso SLI badge
4. Communicate Directly
When speaking through an interpreter, speak directly to the Deaf or Hard of Hearing Individual, not the interpreter. The interpreter is there to facilitate communication between everyone involved
2. Make Introductions
Please introduce the interpreter to the Deaf or Hard of Hearing individual and any other key participants before the assignment begins
5. Let the Interpreter Facilitate
The interpreter will interpret spoken communication into sign language and signed communication into spoken language. They may also interpret relevant environmental sounds and other information needed for effective communication
3. Brief the Interpreter
If time allows, the interpreter and Deaf or Hard or Hearing individual may briefly connect before the assignment. This helps the interpreter become familiar with their communication style
6. Verify the Assignment
At the end of the assignment, the point of contact will be asked to electronically sign a verification form confirming the interpreter's attendance and service time
Frequently Asked Questions
Find answers to common questions about interpreting services
and working with an interpreter
Do I have to provide an interpreter?
Yes. The ADA requires businesses, organizations, and government entities to provide effective communication for people who are Deaf or Hard of Hearing.
How soon can I get an Interpreter?
We accommodate last-minute requests whenever possible, based on interpreter availability. We recommend scheduling in advance to ensure the best match for your assignment
Who pays for the interpreter?
The business, organization, or government entity responsible for providing effective communication is responsible for the cost of interpreting services.
Why is it important to use a qualified interpreter?
Interpreting requires more than knowing sign language. Qualified interpreters have the skills, training, and experience needed to accurately facilitate communication
Why are two interpreters sometimes needed?
Interpreting requires significant mental and physical concentration. For longer or more complex assignments, two interpreters alternate to maintain accuracy and quality
How do I know if an interpreter is certified?
You can verify interpreter credentials through RID or BEI certification registries. These registries provide information about an interpreter's certification status